FAQ

What is Moonit?

Moonit is an online dating website that allows people who live close to one-another to connect, and to participate in a variety of immersive virtual experiences, all while using a suite of text, voice and video services to communicate.

I’ve used other dating apps before. How is Moonit different?

Moonit offers all the services of a traditional casual dating website, with much, much more. In addition to offering your profile and images or videos, and being able to communicate via text, voice, or video, users also have access to a full suite of immersive alternative reality experiences that let them communicate with potential dates in an intimate, customizable environment.

How do I start with Moonit?

Easy. Simply provide some basic information — your email, location, age, gender, a profile picture, and a bio. Once that information has been submitted for admin approval, Moonit will ask you a series of yes or no questions to get an idea of what kind of person you’re looking for. Once these questions are answered, you will be able to access your profile, and can start searching immediately! (Please note, it might take up-to 24 hours for your profile to be approved).

How much does Moonit cost?

It is free to sign up to Moonit, and it is free to use a variety of Moonit’s most basic features. Upgrades are available, however, in the form of monthly packages. Credits can also be purchased so users can “boost” their profiles.

Who can use Moonit?

Anybody who is over the age of 18, who wants to experience casual dating.

Why does Moonit ask me questions about my personal preferences when I sign up?

We all want something different in a casual date. Moonit asks a few fun questions so it can assign a “score” that’s based on emotion, intelligence, and physical preference. It’s all about finding you that perfect date!

Why is YUMI LIMITED on my billing statement?

Moonit.com is powered by YUMI LIMITED, so that will be the name on your billing statement.

Why don’t I receive the emails when I’m confirming my email address, resetting my password, or other notifications?

Check the spam or junk folder. To avoid missing any further emails from Moonit, add [email protected] a contact.

Why can I still see the upgrade link after I have paid for the premium service successfully?

It may take a few minutes for your profile page to reflect a successful payment via Paypal; your membership will be automatically upgraded later. Try refreshing your browser, and try again later. If the problem persists, feel free to contact us at [email protected]

How long will it take to get my profile approved?

We want Moonit to be an authentic experience for everyone. To keep scammers and spammers from using Moonit, we manually approve each profile, a process that usually takes less than 24 hours.

Why does it tell me “File upload failed” when I’m uploading a picture or video?

Please ensure that any files uploaded are no larger than 20MB in size.